Entrust (Formerly EntrustDatacard) has basic support pages available for end users including videos on installing the ribbon and how to clear a card jam.
Click on the image of your printer to open that support page.
SD160 – Support solutions for the SD160 card printer featuring rewritable printing, inline magnetic stripe encoding, a unique ultraviolet (UV) printing security feature and intuitive operation, the SD160 card printer provides security and simplicity while protecting your bottom line.
SD260 – Support solutions for the SD260 card printer that puts value right on your desktop. Save time and increase workday efficiency with this best-in-class card printer, ideal for many ID card issuance and badging applications.
SD360 – Support solutions for the SD360 card printer that will help to increase productivity and save work time by issuing secure, two-sided ID cards and badges with this best-in-class card printer. Ideal applications include small- to medium-sized businesses, schools, clubs and hospitals.
SD460 – Support solutions for your SD460 Smart Card Printer, Encoder and Laminator. With this reliable, all-in-one printer, encoder and laminator, you can add unique personalization features and secure overlays to help resist fraud.